State of Florida, Department of Health
CIO Enterprise Architecture and IT Operations IT Services
This contract spearheaded Enterprise Architecture (EA) at the Florida Department of Health. The initial work included the selection of an EA framework. Working extensively with the CIO and IT executive management, the EA framework selected was a hybrid of Zachmann, FEAF, and TOGAF, customized to the needs of the customer. The governance model in place with PMO was evolved to include EA and its processes, with special attention to strategy and consolidation of business processes. With the foundation of EA started, the review and capture of the current state of the DOH Enterprise from Disease Control to Emergency Services to Clinic Management was executed. The mapping of the future state of the DOH Enterprise was initiated, with the initial focus on IT processes and IT Service Management. An analysis of the current and target state of the DOH enterprise for IT was prepared, and a pilot project initiated to verify the usability of the governance and EA processes.
The pilot project, tracked within the DOH project portfolio, involved the process improvement of IT Service and Operational processes leveraging ITIL. It encompassed the replacement of the existing help desk system with a fully ITIL compliant Service Desk, including a Configuration Management DataBase (CMDB). Once the business architecture of IT was enhanced to implement ITIL Incident, Problem, Change, Release and Configuration Management, the technical architecture of the pilot was created. An integration strategy was developed to adopt a federated architecture, integrating disparate systems using SOA patterns and principles. Architectural reviews of existing IT Service Support Systems developed in VB.NET/SqlServer were conducted. Interim systems were developed, such as the Technical Reference Model (TRM) to support EA and manage technology selection. After performing Cost/Benefit analysis to determine whether to enhance the existing help desk and related systems, or acquire and procure a new COTS package, it was determined to proceed with a COTS package. Based upon Gartner and other research, several vendors and COTS packages were evaluated. Implementation and initial rollout of the Service Desk COTS package (Numara FootPrints) was completed, including installation, setup, and training.
541511 Custom Computer Programming Services
541512 Computer System Design Services
541519 Other Computer Related Services
541611 Administrative Management and General Management Consulting Services
Florida Women Owned Small Business
Socially Disadvantaged Business
Economically Disadvantaged Women Owned Small Business